DISTRIBUTION OF YOUR MERCHANDISE IN FRANCE Services targeted to your needs, transparency in the tracking of your goods, close customer relations. Heppner provides the same level of quality at all 42 of its sites in France.
Dependability and respect of delivery times
We deliver 95% of consignments in 24 to 48 hours. The advantage of our groupage service resides in the same level of quality and service for deliveries anywhere in France. You benefit from our expert command of the distribution channels in France, especially mass-market retailing. To this end, Heppner is at your disposal to personalize solutions according to your customers’ needs: delivery before 12 noon, to upper levels, store shelves, saturdays, etc.
For non-negotiable drop-offs, Star Priority delivers in 24 or 48 hours according to your delivery round itinerary and Star Priority 13 before 13:00. For imperative delivery dates, Star Date delivers on a specific date and Star Date 13 before 13:00. With the family of Star services, your benefit from a 100% guarantee that your merchandise gets there on time.
Transparency of information
At each leg of the journey, you know where your consignments are at all times. To follow the progress of your shipments and access your PODs (Proof of Delivery), log on to our client portal http://portail.heppner.fr
You can also opt for EDI feedback for even better optimized tracking.
Tracking and customer relations
Our specialists regularly update you on the distribution and delivery of your parcels. Our Customer Relations Service informs you of unforeseen difficulties at delivery and handles your shipments proactively. At the same time, our monthly quality reports help you better manage your business.