Client relations

That’s the real advantage of Heppner’s management style: responsible customer service contacts who are attentive and involved. Regional directors, agency directors, salespeople — they know each client individually and have free reign to satisfy their needs and the authority to ensure that commitments are respected.

Operational excellence and innovation at the heart of customer satisfaction

Our clients require a company that is capable of responding to their ever changing needs and that guarantees conformity of service. Regular surveys conducted by Heppner allow to measure the level of customer satisfaction and proactively adjust the service offers and operating model.